From the category archives:

Customer Service

How Not To Deal With Your Customers – Overnight Prints Pulls a Major Fail Whale

June 21, 2010

in Customer Service

So I’ve been using this company called OvernightPrints.com for a while now to print my business cards. They’re relatively inexpensive and they usually do a good job. Although not this time.

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Comcast fixes problems fast… boosting online speeds

December 9, 2009

in Customer Service

So a few days ago I was Twittering with the people over at Comcast about how my Internet was really slow. George and Bonnie both jumped on and scheduled a time for a tech to come out to my house. Today the tech called me at 4:45pm telling me that he was on his way [...]

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